John Crane has opened a service center in Mobile, Alabama, USA. The new facility will allow John Crane to support customers in Florida, Mississippi, and Alabama, USA, and enhances the company’s local service and support network.
“John Crane has been supporting customers in the Southeast region of North America for more than 40 years,” said Guy Woodworth, director of sales and service, US Gulf, at John Crane. “Our continuous investment in local capabilities, along with the request from customers for increased local support with a higher level of technology and service differentiation, clearly marked our strategy to commit to this investment. The move to a larger facility is a testament to the business growth and customer relationships we have established and allows us to support our long-term growth vision by continuing to invest in local infrastructure and talent.”
According to the company, the increased facility size will allow customer product training, enabling customers to maintain their equipment performance and reliability according to the latest industry standards. The facility includes fully equipped seal workshops. The workshops include seal repair with root cause analysis, and assembly and testing facilities for standard, engineered, and metal bellows cartridge seals, and optional bonded stock for contractual repair needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.
“The performance and functionality of our customers’ operations depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations,” said Stefano Rossi, Vice President North America, Sales and Service, at John Crane. “And as part of our commitment to them, we are making it our mission to strengthen our service capabilities around the world and strategically build out our strong global footprint of more than 200 facilities.”
With a presence in more than 50 countries, John Crane is a global provider of rotating equipment solutions, supplying engineered technologies and services to process industries including oil & gas, chemical, petrochemical, power generation, turbo machinery, and more. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane sales and service is accessed through a global network of more than 200 sales and service facilities worldwide.